Frequently Asked Questions
We’re working hard to despatch all items according to the date promised when you placed your order, however there are some delays of a day or 2 on some items. Please rest assured that your order is being looked after and will be on its way as soon as possible, as soon as they are ready. You can check on your order via My Orders and we’ll also send you an email to let you know your order is on its way.
To have access to our My Orders page, please ensure that you register an email address with us. If this is the case, please enter the details as they appear on your account.
If you are still experiencing problems you can ‘reset’ your password from the login page using the email address used when purchasing.
when placing your order, you provide us with your email address you will be sent an email confirming your order has been received. This will confirm product details, delivery address and delivery instructions.
To cancel your order please click here for our customer service contact details, unfortunately, we are currently unable to amend payment details or other order details once an order has been submitted.
As you have received a despatch notification, please rest assured that your order is on its way. Please allow up to 4 days for the delivery of your goods, however if this time has passed, please get in touch and we will happily look into this matter for you.
All products are despatched in carefully tested secure packaging either by 1st or 2nd class post. Some items, such as fruit and other heavier products (as well as orders for the Channel Islands) may be sent by courier.